realbet Platform Privacy Notice

This page describes what we collect when you use realbet and how we keep that data protected. We at realbet operate live-dealer studios, football and esports markets, and slot games across supported jurisdictions where local law permits. Our services depend on account verification, payment processing, and game settlement—each requires personal data. We handle that information under clear rules and make no sale of your details to third parties without explicit consent.

When you open an account on realbet, we collect your name, email, phone number, and date of birth for identity verification. During KYC (Know Your Customer) submission, we request a national ID scan, proof of address, and a selfie with your document. We store these securely and use them only for account security, settlement compliance, and fraud prevention. We do not share your identity documents with external marketers or data brokers.

Our platform logs your activity—which games you play, when you deposit via DANA, e-wallet, or mobile banking, your withdrawal requests, and live-table session history. We use this data to detect unusual account patterns, prevent money laundering, and improve our service. We also track your IP address and device type to flag suspicious logins and account recovery requests during peak seasons like Liga 1 tournaments or Idul Fitri.

How We Use Your Data on realbet

We at realbet process your personal information for five main purposes. First, account creation and verification: we confirm your identity and residency to comply with local gambling regulations in Jakarta, Surabaya, and other supported cities. Second, payment and settlement: we pass your banking details (account number, name) to QRIS processors, e-wallet, mobile banking, local payment, and online payment for deposit and withdrawal confirmation. These processors are bound by confidentiality; we do not control their internal systems, but we audit their security practices annually.

Third, fraud and security monitoring: we analyze your login patterns, device fingerprints, and betting history to detect account takeover, bonus abuse, and collusion rings. Fourth, customer support: when you contact our team via email or live chat, we retain your messages and account notes to resolve disputes and answer withdrawal inquiries. Fifth, legal obligation: we store records for tax authorities, anti-money-laundering (AML) compliance, and law enforcement requests under applicable jurisdiction law.

We do not use your data for marketing emails or SMS without your prior opt-in. If you receive promotional messages about Piala AFF fixtures or new live-dealer games, you consented during account setup; you can withdraw that consent anytime via your account settings. We do not sell your email list to slot-game affiliates or esports betting networks. Our third-party processors—payment gateways, live-studio providers, and analytics tools—sign data-processing agreements that forbid onward sharing.

Your Rights and Our realbet Data Retention

We at realbet honor your right to request a copy of your personal data, correct inaccurate information, and ask for deletion of non-essential records. However, we retain KYC documents and transaction history for five years after account closure to satisfy regulatory requirements and resolve chargebacks. During that period, we cannot fully erase your identity information, but we will mark your account as inactive and restrict access.

You have the right to opt out of non-essential cookies (see Cookies section below). You may also request that we stop processing your data for analytics and improvement purposes, though we will continue logging for fraud detection and legal compliance. If you believe we misused your information, you may lodge a complaint with local data protection authorities.

Our servers sit in multiple jurisdictions; your data may be transferred outside Indonesia for processing and backup. We use industry-standard encryption (TLS 1.3) in transit and AES-256 encryption at rest. We conduct annual penetration testing and maintain cyber-insurance to cover data breach notification costs.

Cookies and Contact on realbet

We at realbet use cookies to remember your login session, store your preferred language, and track your betting history within our platform. Essential cookies (session ID, CSRF token) are mandatory for security. Analytics cookies let us measure which games are popular and which payment methods (ShopeePay, e-wallet, mobile banking) are most-used during Idul Adha and Imlek holidays. You can disable non-essential cookies in your browser settings; doing so may limit platform features but will not block your account access.

Third-party cookies from live-dealer studios and slot providers may also land on your device to track your play across our network. We do not control those cookies directly, but our data-processing agreements require those partners to honor your consent choices.

This privacy notice reflects our current practice as of May 2026. We may update it if our data handling changes or local law evolves; we will notify you of material changes via email. Your continued use of realbet after an update means you accept the revised terms.